Online & email frauds
Phishing
Phishing is a common type of fraud where a fraudster tries to trick people into revealing their online security passwords. The passwords will then be used to gain access to online accounts and commit theft.
The attacks are simple
A fraudster sends out a fake email that has been designed to look like a legitimate one from a financial organisation. The email directs or encourages people to visit an internet site to revalidate or reactivate access to their online accounts.
The internet site is fake. It has been designed to look like the target organisation's real internet site so may look very realistic. The website will contain a form for people to enter their passwords and other personal information. Once some passwords have been collected, they will be used to try to commit fraud. For more information look at our Email Fraud FAQs.
What to do
If you receive a Phishing email, DO NOT REPLY and DO NOT FOLLOW any of the instructions in it, even if the tone of the email suggests that action is required urgently.
- We will NEVER ask for the whole of your password (except when you want to change it), only three characters from it.
- We will NEVER send you an email with a link that directs you straight to any kind of logon page.
- Always check the URL (address) of the web page you are viewing. All Chelsea Building Society pages start with one of the following:
- http://www.thechelsea.co.uk
- https://online.thechelsea.co.uk
- http://www.workatthechelsea.co.uk
- http://www.thechelsea-charity-foundation.co.uk
- http://www.chelseaintermediary.co.uk
- Always check the security of the site before you logon by looking for the padlock.
If you receive a suspicious email, please forward it to us at phishing@emis.ybs.co.uk. We won't be able to respond to each message individually, but each message we receive will be looked into and we will take steps to close down any fake websites we identify.
Chelsea Building Society and the Chelsea are trading names of Yorkshire Building Society. Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Yorkshire Building Society is entered in theFinancial Services Register and its registration number is 106085. Principal Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ.
References to 'YBS Group' or 'Yorkshire Group' refer to Yorkshire Building Society, the trading names under which it operates (Barnsley Building Society, the Barnsley, Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.
Buy to Let mortgages are not regulated by the Financial Conduct Authority
This site is intended for UK Residents unless otherwise stated. All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.
*Calls to 0800 numbers are free of charge from a landline or mobile. Calls to 03 numbers are charged at the same standard network rate as 01 or 02 landline numbers, even when calling from a mobile.
Get in touch with us:
- Call us:
http://www.thechelsea.co.uk/contact/index.html - Find a branch:
http://www.thechelsea.co.uk/contact/branch_finder.html - Manage your accounts online:
http://www.thechelsea.co.uk/security/online_help.html