In recent years fraudsters have targeted a number of major UK banks and other organisations in an attempt to trick customers into revealing their usernames and passwords for internet banking services.
Frauds of this type, sometimes called 'phishing', involve fraudsters sending fake emails to an organisation's customers. These emails are carefully crafted to make them look as real as possible, as if the organisation themselves have sent it, not the fraudster.
This is a problem that has affected organisations around the world.
You haven't been singled out. The fraudsters obtain a large number of email addresses through various means - even guessing them - and blanket email all these addresses. As so many are sent out, they will probably reach many people who have online accounts with the financial organisation they are targeting by chance.
Chelsea does not share email addresses with anyone outside the Yorkshire Building Society Group.
The approach is similar in all cases:
Having obtained this information the fraudsters quickly use it to access the account and transfer money from it.
If you receive an email asking you for confidential information that appears to come from Chelsea, contact us immediately.
We are confident that our systems are secure but if users give their login information to someone else there is always a risk of financial loss.
Once we know of a problem we will:
Find out what you can do to keep your data secure.
Chelsea Building Society and the Chelsea are trading names of Yorkshire Building Society. Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Yorkshire Building Society is entered in theFinancial Services Register and its registration number is 106085. Principal Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ.
References to 'YBS Group' or 'Yorkshire Group' refer to Yorkshire Building Society, the trading names under which it operates (Barnsley Building Society, the Barnsley, Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.
Buy to Let mortgages are not regulated by the Financial Conduct Authority
This site is intended for UK Residents unless otherwise stated. All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.
*Calls to 0800 numbers are free of charge from a landline or mobile. Calls to 03 numbers are charged at the same standard network rate as 01 or 02 landline numbers, even when calling from a mobile.
Get in touch with us: