Privacy & Cookies
Our Privacy Policy
The privacy and security of your personal information is very important to us. We will not disclose it to anyone except with your consent or if the law, public duty or our legitimate interests require us to. See our security promise.
Reference to "we", "our", "us" and "the Society" in this section are references to Yorkshire Building Society trading as Chelsea Building Society and the Chelsea.
Queries
Contact us if you have any queries about the privacy of this site. Alternatively, you can write to Customer Relations Dept, Chelsea Building Society, Principal Office, Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ.
Using Your Personal Information
How we use your personal information
When you register an enquiry or complete an application you will be agreeing to the use of your personal information.
We will use your personal information for the purposes of opening and administering your account, including checking your identity and credit worthiness with credit reference agencies and other 3rd parties, if applicable, contacting you where necessary, fraud prevention and detection, legal and regulatory compliance, marketing and market research and general business purposes.
Our relationships with other companies
If we offer you products or services from other companies (and you take these products you will be entering into a contract with the company concerned) we will share relevant information with them to obtain a quote and administer the service provided.
We are careful to choose reputable companies governed by regulatory bodies.
All relationships with third parties are controlled by a contract that safeguards the security and confidentiality of your information.
Marketing
Unless you have indicated that you do not want to be contacted for marketing, we will use any details we have obtained, at any time, to communicate with you and will only do so by the methods you have chosen. We do not market to children.
You should note that ordinary email is not secure. Please do not send us any confidential information via email. Similarly, we will not use email to send confidential information about your accounts to you unless you specifically request, and agree to, this. For your own protection, please do not include confidential or other personal information in any unprotected e-mails you send to us.
Site monitoring
We use technical methods (called “cookies”) to identify what stage in an application process you are at, improve your experience by making it quicker and easier for you to use the site, identify how effective our advertising is and provide you with information in the future we believe is relevant to you. No personal information is captured unless you proceed with an application at which point details of where your enquiry originated will be linked to your customer record. You can block or delete cookies from this site in your browser settings. To find out how to delete cookies visit www.aboutcookies.org. By doing this your experience may be affected and parts of this site may not work. By continuing with an enquiry/application you will be consenting to the use of cookies as explained.
Communicating with us
All communications with us may be monitored/recorded to improve the quality of our service, staff training and for your protection and security.
Links to other sites
This Privacy Policy only covers you while you are on our site. Once you click on a link to another website, the Policy no longer applies.
More details
For full details see our leaflet How we use your personal information, which also provides detailed information about Business Relationships, Sources and sensitive information.
To view the document you will need to have Adobe Acrobat reader installed. If you have not already got this and would like to download it, visit the Adobe web site.
Data Protection Act – Your Rights
Your Rights And The Data Protection Act
You have the right to have any inaccuracies corrected, to object to direct marketing at any time and a right of access to your personal records held by us, subject to the payment of a fee.
Complete a Subject Access Request Form
More details
Our leaflet Your rights and the Data Protection Act has full details about all your rights under the Data Protection Act and how to invoke them. It also includes information about our legal obligations to you, and the Credit Reference and Fraud Prevention Agencies we use along with other useful information.
To view the document you will need to have Adobe Acrobat reader installed. If you have not already got this and would like to download it, visit the Adobe web site.
Chelsea Building Society and the Chelsea are trading names of Yorkshire Building Society. Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Yorkshire Building Society is entered in theFinancial Services Register and its registration number is 106085. Principal Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ.
References to 'YBS Group' or 'Yorkshire Group' refer to Yorkshire Building Society, the trading names under which it operates (Barnsley Building Society, the Barnsley, Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.
Buy to Let mortgages are not regulated by the Financial Conduct Authority
This site is intended for UK Residents unless otherwise stated. All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.
*Calls to 0800 numbers are free of charge from a landline or mobile. Calls to 03 numbers are charged at the same standard network rate as 01 or 02 landline numbers, even when calling from a mobile.
Get in touch with us:
- Call us:
http://www.thechelsea.co.uk/contact/index.html - Find a branch:
http://www.thechelsea.co.uk/contact/branch_finder.html - Manage your accounts online:
http://www.thechelsea.co.uk/security/online_help.html