• Legal terms & conditions
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Legal terms & conditions

"Chelsea Building Society" and "Chelsea" are trading names of Yorkshire Building Society. Principal office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.  We are entered in the Financial Services Register under registration number 106085.

Yorkshire Building Society is a member of the Financial Ombudsman Service and a participant of the Financial Services Compensation Scheme.

Chelsea's correspondence address is:

Chelsea Building Society
Timbercombe House
Charlton Kings Business Park
Cirencester Road
Cheltenham, Gloucestershire
GL53 8DZ

Web: www.thechelsea.co.uk.

Chelsea Building Society chooses to introduce its customers to Legal & General for the purposes of advising on and arranging life assurance and investment products bearing Legal & General's name.

As an intermediary, we act on your behalf in arranging your insurance. Your You Choose Home Insurance policy will be provided by Royal & Sun Alliance plc, your mortgage payment insurance policy will be provided by Pinnacle Insurance plc and your Mortgage Life Insurance is provided by Legal & General all of whom are authorised and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Chelsea introduces its customers to Insure and Go for travel insurance. Your policy will be provided by Europ Assistance Holding Ltd.

This site is intended for UK Residents unless otherwise stated. All communications with us may be monitored / recorded to improve the quality of our service and for your protection and security.

Chelsea will communicate with you in English.

We're always happy to help, so tell us what type of customer you are and we'll direct you to the numbers you need.

Terms and conditions for the use of the website

In these terms and conditions visitors are referred to as "you" and "your".

Yorkshire Building Society (trading as Chelsea Building Society and Chelsea) is referred to as "we" or "us".

The term "parties" will be used to refer to both you and us together.

The "Site" means the Chelsea website.

THESE TERMS AND CONDITIONS ARE IMPORTANT. YOU SHOULD READ THROUGH THEM CAREFULLY AND SEEK LEGAL ADVICE IF THERE IS ANYTHING YOU DO NOT UNDERSTAND.

1. Use of the Site

By accessing any part of the Site you agree to accept and be bound by these terms and conditions. If you do not agree with any of them then you should stop using the Site immediately.

Access to the Site is limited to those pages that are explicitly linked from the home page. Any access or attempted access to pages other than those explicitly linked will be deemed unauthorised access and a potential breach of the Computer Misuse Act.

We have the right to amend the contents of the Site or these terms and conditions at any time. Any changes will be posted on the Site.

2. Accessibility

We have made reasonable efforts to ensure that the Site is accessible from a wide range of computers and browsers. However, we cannot absolutely guarantee that you will be able to access the Site if you change the hardware/software you are using and we do not accept liability if you are unable to do so.

We may suspend access to the Site without notice for any reason, including the maintenance and updating of the information on it. We reserve the right to amend, alter or add to information appearing on the Site.

3. Accuracy of Information

We do our best to ensure that the information provided on this Site is up to date and accurate. However, since some of the information is provided by third parties, we cannot guarantee this. Nor can we guarantee that it is suitable for your particular purposes, as the Site is, inevitably, general, rather than specific. Again, we exclude liability to the full extent allowed by law. If you intend to rely upon any information presented on this Site, you are responsible for checking its validity and accuracy and ensuring that it meets your specific requirements. However, this does not affect your statutory rights as a consumer.

4. Links to other sites

We are not responsible for the content, security or performance of linked web sites and we do not endorse any products or services advertised on them. Once you leave our Site, you will no longer be covered by our Privacy or Security Policies.

5. Links to our Site

Linking to this Site is not permitted unless we have given you permission in writing. All links to our Site will be regulated by a Linking Agreement that may be terminated at any time.

6. Termination

We may stop you using this Site and deny you access in future if you do not comply with these terms and conditions or if we have reasonable grounds to suspect that you are using the Site for any improper purpose, including (but not limited to) fraudulent, abusive or illegal activity.

7. Copyright

Copyright and other intellectual property rights protect the content and layout of this Site. This not only includes text but also software, data, forms, sound, music, graphics, animations, logos and video clips. You may print off copies of calculations or product information for you own personal use. You may not copy, use or print off any material for any commercial, illegal or immoral purpose. If you print off information, data, text or forms, you must not alter, amend or copy them, make any derivative works from them nor remove or obscure any logos, names or other proprietary or intellectual property marks showing ownership by us or any third party.

8. Liability

We do not accept any liability for indirect or consequential loss or damage including (without limitation) loss of profit, loss of revenue, loss of the use of money, loss of anticipated savings, loss of business and/or goods, loss of goodwill, loss of use and/or opportunity, loss and/ or corruption of data and/or other information, downtime and/or the cost of obtaining substitute products or services.

We do our best to ensure that this Site is free from viruses, bugs or other software or programs that may damage the operation of your computer. However, we cannot guarantee this and we do not accept liability if this happens. We do not exclude consequential losses which are in the contemplation of the parties.

9. Jurisdiction

The products or services on this Site are intended for residents in the United Kingdom over the age of 18 and the terms and conditions for use are drafted accordingly.

The parties agree that English law will apply to these terms and conditions and that any disputes will be tried by the English Courts. Other law may apply to the terms of particular products (for example, Scottish Law applies to Scottish Mortgages). Therefore it is important that you read the terms for individual products.

10. Indemnity

You agree to reimburse us in full if we suffer any loss or damage or incur any costs because you use this Site for illegal, immoral or improper purposes.

11. General

If any of the clauses of these terms and conditions is found to be legally invalid, it will be deleted. The contract shall continue to bind the parties if it is capable of continuing in existence without the unfair term.

All disclaimers, indemnities and exclusions will continue in force after termination of this agreement.

We reserve the right to transfer our rights duties and responsibilities set out in these terms and conditions to another party.

12. Force Majeure

Neither you nor we will be responsible for any breach of these terms and conditions due to any cause beyond its reasonable control. Neither party shall be liable or deemed to be in default for any delay, interruption or failure in the performance of its obligations under this Agreement caused directly or indirectly by fire, flood, earthquake, explosion or other casualty, strike or labour dispute, disruption of telecommunication systems, war or other violence, accident, any law, order, injunction, proclamation, regulation, ordinance, demand or requirement of any government agency, act of god or any other cause or condition of a like nature beyond the reasonable control of the affected party ("Force Majeure Event").

Chelsea Building Society and the Chelsea are trading names of Yorkshire Building Society. Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Yorkshire Building Society is entered in the Financial Services Register and its registration number is 106085. Principal Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ.

References to 'YBS Group' or 'Yorkshire Group' refer to Yorkshire Building Society, the trading names under which it operates (Barnsley Building Society, the Barnsley, Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.

Buy to Let mortgages are not regulated by the Financial Conduct Authority.

This site is intended for UK Residents unless otherwise stated. All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.

*Calls to 0800 numbers are free of charge from a landline or mobile. Calls to 03 numbers are charged at the same standard network rate as 01 or 02 landline numbers, even when calling from a mobile.

Chelsea Building Society and the Chelsea are trading names of Yorkshire Building Society. Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Yorkshire Building Society is entered in theFinancial Services Register and its registration number is 106085. Principal Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ.

References to 'YBS Group' or 'Yorkshire Group' refer to Yorkshire Building Society, the trading names under which it operates (Barnsley Building Society, the Barnsley, Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.

Buy to Let mortgages are not regulated by the Financial Conduct Authority

This site is intended for UK Residents unless otherwise stated. All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.

*Calls to 0800 numbers are free of charge from a landline or mobile. Calls to 03 numbers are charged at the same standard network rate as 01 or 02 landline numbers, even when calling from a mobile.

Get in touch with us:

  • Call us:
    http://www.thechelsea.co.uk/contact/index.html
  • Find a branch:
    http://www.thechelsea.co.uk/contact/branch_finder.html
  • Manage your accounts online:
    http://www.thechelsea.co.uk/security/online_help.html