The call centre you deal with is based right here in the UK and the staff are highly experienced in dealing with all types of queries and claims.
A dedicated claims team will work on your claim providing you with a single point of contact throughout the claims process. They will be able to answer your questions and give you the information you need to ensure that making a claim is straightforward, quick and hassle free.
Speak to a friendly adviser about your claim:
Call 0345 672 2795
If you have selected the Home Emergency option and require assistance, they can be contacted 24hrs/7 days – 365 days of the year.
Call 0345 672 2795 and choose the Home Emergency option
If you’re making a Home Insurance claim, here is a step by step guide on what to expect.
If you have taken your Home Insurance through us, then you can register your claim by ringing 0345 0727147. When you call, the claims handler will verify your details and ask for details of your claim. The more details you can provide during the first call, the quicker the claims process will be.
You may be asked for receipts for your contents especially for valuable items, receipts will speed up the process of settling the claim.
Contents claim
If you are claiming for accidental damage, the claims handler will decide if the item could be a possible repair. They may allocate a supplier to inspect the item to help make this decision.
If the item cannot be repaired the claims handler will value your replacement on a like for like, new for old basis. There will be no deductions based on wear or tear. A supplier may also be allocated to value and replace the item.
You’ll be given the option of a replacement or a cash settlement. You might also be asked for receipts and photos of the accident before settling. If a cash payment is maded the amount may reflect any discounts which might have been received had the item been replaced.
Buildings claim
If you’re claiming for damage to your buildings, the claims handler may send a surveyor to your home to value the work that needs to be done. You will then get the option to appoint your own builder to carry out this work or we can appoint one for you.
If you’re claiming for a large loss such as a flood, escape of water (for example a burst pipe), fire or subsidence, the claims handler will send a personal claim specialist to your home to survey the damage caused.
The personal claims specialist will then contact the correct tradesperson and suppliers to repair the damage and manage the process for you.
If you take a cash settlement, this will be paid directly into your account where we take your direct debit from or we can issue a cheque. If your items are being replaced, the claim will be closed once you have received them.
If a personal claims specialist has been appointed, your claim will be closed once you accept a cash settlement paid directly into your account, or all works are complete and replacement items provided.
If any excess is due this will be requested before settlement of your claim.
You could receive a gift card with the settlement amount applied to use at one of number of well known retailers around the UK.
Please ensure you have a valuation of 3 years or less for any valuables/jewellery over £5,000.
Our trained advisors will provide immediate advice on how to minimize the impact of the emergency. They provide a specialist approved tradesmen, 24hours a day, 7 days a week. All work carried out is fully guaranteed.
Home Emergency assistance gives you £500 of cover and this usually assists in the following:
As an intermediary, we act on your behalf in arranging your insurance. Yorkshire Building Society home insurance is underwritten by Royal & Sun Alliance Insurance plc, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Chelsea Building Society and the Chelsea are trading names of Yorkshire Building Society. Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Yorkshire Building Society is entered in theFinancial Services Register and its registration number is 106085. Principal Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ.
References to 'YBS Group' or 'Yorkshire Group' refer to Yorkshire Building Society, the trading names under which it operates (Barnsley Building Society, the Barnsley, Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.
Buy to Let mortgages are not regulated by the Financial Conduct Authority
This site is intended for UK Residents unless otherwise stated. All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.
*Charges to 0845 numbers may vary. Prices can be checked with your phone provider. Mobile calls usually cost more. Calls to 0800 numbers from landline phones are free. Mobile providers however may charge. Calls to 03 numbers are charged at the same standard network rate as 01 or 02 landline numbers, even when calling from a mobile.
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