Once you have opened an account there will be things you want to know, e.g. how to change your address, set up a standing order or order a replacement Chelsea card. This section will answer most of your queries.
From 28th April 2015 we began to process your incoming Faster Payments 24 hours a day 7 days a week.
This means payments will be credited to your account no later than 2 hours after receipt of the funds from our clearing bank and you will then have immediate access to those funds, subject to the terms and conditions of your account. This change only affects Faster Payments into your account, other payment types, for example CHAPS and Foreign Transfers, are not changing.
Electronic payments you make from your account to a bank account elsewhere will normally arrive the next day.
There is an overall transaction limit of £100,000 under the Faster Payments scheme. So, if you request an electronic transfer above this amount, it will be sent as more than one payment.
If interest is sent to your bank account at the end of the month in which it is due, it will reach your account quicker than under the previous system.
A limited number of bank accounts are not part of the Faster Payments scheme. To check whether the bank accounts you make electronic payments to are covered, use the sort code checker.
Call us on 0345 850 4041 with any questions about how the Faster Payments service affects your accounts. Lines are open 8am to 8pm Monday to Friday and 9am to 1pm Saturday.
Not all accounts can receive payments. Please refer to your account terms and conditions before making a payment to make sure that it's possible.
|Chelsea sort code:||60-95-95|
|Account number:||The first 8 digits of your Chelsea account number|
|Reference / Roll number:||The full 10 digits of your Chelsea account number (credits only)|
You can transfer money by telegraphic transfer (SWIFT) from overseas. To arrange this transfer, the organisation sending the payment will need to quote:
|Bank account number:||42200598|
|Bank account name:||Chelsea Building Society|
|SWIFT / BIC Code:||NWBKGB2LXXX|
|Bank name & address:||National Westminster Bank PLC,|
Bradford City Centre Branch,
|Reference:||Your personal Chelsea account number|
|Amount:||The actual amount to be sent, stating currency|
|Account name:||The full name of the account holder|
|Fees & Charges||Download a guide to the Fees & Charges that apply to our savings accounts.|
|Standing order authority||Amend or set up a standing order to be paid from a Chelsea account.|
|Standing order cancellation||Cancel a standing order that is paid from a Chelsea account.|
|Standing order instruction||Amend or set up a standing order to be paid in to a Chelsea account.|
|Replacement Chelsea card and/or PIN request||Order a replacement Chelsea card and/or PIN.|
|Not in possession of Chelsea card form||Notify us that you've lost your Chelsea card or that it's been stolen, retained or not received.|
|R85 Helpsheet and form||Notify us that you should receive interest without tax deducted.|
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Chelsea has always been committed to keeping our customers in touch with their savings. As part of this commitment, we can help you trace lost or forgotten accounts held with us.
A lost or dormant account is one which shows no customer initiated activity for more than 15 years. Accounts can become lost or dormant for many reasons. Some customers don't keep track of the accounts they hold and lose touch with their money. Other accounts may become dormant as a result of people moving house and not informing their bank or building society of the change of address.
If you think you have a lost or dormant savings account, we can check for you free of charge. To do this, we'll need as much information from you as possible including your full name (and any other names, e.g. maiden name), your date of birth, current and previous addresses, the estimated date of when the account was opened and your account number (if you know this).
Once you have this information, please get in contact with us by either visiting your local Chelsea branch or, calling our dedicated Customer Call Centre on 03457 446622 or by writing to us at our office.
Once we've checked our records, we'll write to you to let you know if we've been able to locate an account. If we do locate an account we'll let you know what to do next.
You can also trace a dormant account with another bank, building society or with National Savings & Investments by visiting mylostaccount.org.uk. This is a free service provided by the Building Societies Association, the British Bankers' Association (BBA) and National Savings and Investments (NS&I).
Chelsea Building Society and the Chelsea are trading names of Yorkshire Building Society. Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Yorkshire Building Society is entered in theFinancial Services Register and its registration number is 106085. Principal Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ.
References to 'YBS Group' or 'Yorkshire Group' refer to Yorkshire Building Society, the trading names under which it operates (Barnsley Building Society, the Barnsley, Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.
Buy to Let mortgages are not regulated by the Financial Conduct Authority
This site is intended for UK Residents unless otherwise stated. All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.
*Calls to 0800 numbers are free of charge from a landline or mobile. Calls to 03 numbers are charged at the same standard network rate as 01 or 02 landline numbers, even when calling from a mobile.
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