Telephone numbers - Existing customers
In order for us to deal with your account more efficiently,
please have your 10 digit account number to hand.
please have your 10 digit account number to hand.
Savings
| Type of enquiry | Telephone number | Opening hours |
|---|---|---|
| Online savings | 0345 850 4041 | Monday - Friday: 8am to 8pm Saturday: 9am to 1pm For any password resets our automated lines are open 24 hours a day. |
| General queries | 0345 744 6622 | Monday - Friday: 8am to 8pm Saturday: 9am to 1pm For balance queries and recent transactions our automated line is open 24 hours a day. |
| Call Direct - telephone transactions | 0345 601 2710 | Monday - Friday: 8am to 8pm Saturday: 9am to 1pm |
| Lost or stolen cards | 0345 603 5066 Alternatively call your nearest Chelsea branch. |
Available 24 hours. Please quote your name and savings account number. NB. You must confirm your telephone message in writing within three days to our Savings Department at Timbercombe House, Charlton Kings Business Park, Cirencester Road, Cheltenham, Glos GL53 8DZ. Please refer to the terms of your account for full details. |
Mortgages
| Type of enquiry | Telephone number | Opening hours |
|---|---|---|
| General queries | 0345 166 9300 | Monday - Friday: 8am to 8pm Saturday: 9am to 1pm For balance queries, recent transactions and to make a payment using your debit card our automated line is open 24 hours a day. |
| Looking to borrow more | 0345 166 9218 | Monday - Friday: 9am to 5pm Saturday: 9am to 12.30 pm |
| Moving home | 0345 166 9218 | Monday - Friday: 9am to 5pm Saturday: 9am to 12.30 pm |
Insurance
| Type of enquiry | Telephone number | Opening hours |
|---|---|---|
| Existing Buildings & Contents or Mortgage Payment Protection Insurance | ||
| General queries | 0345 603 4897 | Monday - Friday: 9am to 5pm |
| Cancel an existing policy | 0345 603 4897 | Monday - Friday: 9am to 5pm |
| Protection Insurance | ||
| Lifestyle Protection Unit | *0800 132 351 | Monday - Friday: 9am to 5pm |
Overseas callers
| Type of enquiry | Telephone number | Opening hours |
|---|---|---|
| All queries | (+44) 1242 874 996 | Monday - Friday: 8am to 8pm Saturday: 9am to 1pm For balance queries, recent transactions, password resets, and to make a payment using your debit card our automated line is open 24 hours a day. |
Chelsea Building Society and the Chelsea are trading names of Yorkshire Building Society. Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Yorkshire Building Society is entered in theFinancial Services Register and its registration number is 106085. Principal Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ.
References to 'YBS Group' or 'Yorkshire Group' refer to Yorkshire Building Society, the trading names under which it operates (Barnsley Building Society, the Barnsley, Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.
Buy to Let mortgages are not regulated by the Financial Conduct Authority
This site is intended for UK Residents unless otherwise stated. All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.
*Calls to 0800 numbers are free of charge from a landline or mobile. Calls to 03 numbers are charged at the same standard network rate as 01 or 02 landline numbers, even when calling from a mobile.
Get in touch with us:
- Call us:
http://www.thechelsea.co.uk/contact/index.html - Find a branch:
http://www.thechelsea.co.uk/contact/branch_finder.html - Manage your accounts online:
http://www.thechelsea.co.uk/security/online_help.html