Request redemption statement or title deeds

You can request a redemption statement and/or title deeds using our secure online form:

Complete a redemption statement/title request form.

Redemption statements will be sent to you by fax. This will normally be on the same day if we receive the request before 1pm and on the following working day if received after this time.

Charges

There is no charge for the first requested redemption statement per mortgage account. An £11 fee will be applied to the account for any subsequent requests.

Please note that mortgage payments will only be included in the redemption figure once the funds have fully cleared. This takes 5 working days from the date the payment is made to the mortgage account. You should confirm with your client whether a payment has been made in this period as any subsequent redemption statement request which is necessary due to the non-appearance of an uncleared payment will incur an £11 fee.

Redeeming by cheque

If you decide to redeem by cheque please ensure that you use the redemption figure stated under 'Redemption payment by cheque'. In addition please include sufficient daily interest to allow for postage where payment is made by cheque.

Title Deeds

Title Deeds will be sent out by Recorded Delivery within 7 working days. We do not hold title deeds for any freehold properties in England and Wales where the mortgage completed after 2003 (2008 for leasehold properties).

Please note:

You will need to be a member of our panel of conveyancers in order to request a redemption statement or title deeds. Find out how you can join our panel.

If you experience any problems whilst completing the redemption statement/title request form or you have any further questions regarding this process, call 0345 166 9300.